Notes:

• All rates are in US$ and per person per night (pppn) or per unit per night (pupn). Rates are subject to change with notice. Accommodation is subject to availability.
• *Children under the age of 5 stay free of charge when sharing with parents/adults. See the Child Policy section in the accompanying Booking Procedures, Terms & Conditions.
• **Conservation fees are subject to change by the private conservancies in which we operate.
• No Easter, Christmas or New Year supplements.
• All guests travelling to Saruni must have comprehensive travel insurance, medical insurance and emergency evacuation coverage.

Notes:

• All rates are in US$ and per person per night (pppn) or per unit per night (pupn). Rates are subject to change with notice. Accommodation is subject to availability.
• *The Rhino Tracking Experience is only available to guests over 16 years of age. Children under the age of 16 years can stay at Saruni Rhino paying the current child’s rate and conservation fee but due to safety reasons will not be permitted to participate in the Rhino Tracking Experience. Children under the age of 5 stay free of charge when sharing with parents/adults. See the Child Policy section in the accompanying Booking Procedures, Terms & Conditions.
• ** Conservation fees are subject to change by the private conservancies in which we operate.
• No Easter, Christmas or New Year supplements.
• All guests travelling to Saruni must have comprehensive travel insurance, medical insurance and emergency evacuation coverage.

Notes:

• All rates are in US$ and per person per night (pppn) or per unit per night (pupn). Rates are subject to change with notice. Accommodation is subject to availability.
• *Children under the age of 5 stay free of charge when sharing with parents/adults. See the Child Policy section in the accompanying Booking Procedures, Terms & Conditions.
• **Conservation fees are subject to change by the private conservancies in which we operate.
• No Easter, Christmas or New Year supplements.
• All guests travelling to Saruni must have comprehensive travel insurance, medical insurance and emergency evacuation coverage.

Notes:

• All rates are in US$ and per person per night (pppn) or per unit per night (pupn). Rates are subject to change with notice. Accommodation is subject to availability.
• *Children under the age of 5 stay free of charge when sharing with parents/adults. See the Child Policy section in the accompanying Booking Procedures, Terms & Conditions.
• *Conservation fees are subject to change by the private conservancies in which we operate.
• No Easter, Christmas or New Year supplements.
• All guests travelling to Saruni must have comprehensive travel insurance, medical insurance and emergency evacuation coverage.

Notes:

• * Children under the age of 5 stay free of charge when sharing with parents/adults. See the Child Policy section in the accompanying Booking Procedures, Terms & Conditions.
• ** Conservation fees are subject to change by the private conservancies in which we operate.
• No Christmas or New Year supplements.
• All guests travelling to Saruni must have comprehensive travel insurance, medical insurance and emergency evacuation coverage.
• Acacia & Mara Houses are accessed from Mara North Airstrip in Mara North Conservancy where it is a 40 min transfer to the houses.

Old Boma Ltd. and its associated or contracted companies are a Kenya-based group of companies that own and operate safari lodges and camps known as ‘Saruni’. They are also a Tour Operator that organizes safaris and tours in Kenya. These are the terms and conditions that are accepted when booking with Old Boma Ltd. (or its associated or contracted companies as indicated on the invoice)

Rates & Accommodation

All rates are in US$ and per person per night (pppn) or per unit per night. Rates are subject to change with notice. Accommodation is subject to availability

Booking & Payment

All reservations can be made by email or phone and are only confirmed after a 20% deposit of the total amount has been paid. The balance payment is due to Old Boma Ltd. no later than 45 days prior to arrival of the clients in Kenya. The payment is NETT of all bank charges, both on the sending and the receiving (Old Boma Ltd.) end. All payments and cheques are payable to Old Boma Ltd. or its associated or contracted companies as indicated on the invoice.

Standard Cancellation Policy

Cancellations are only effective on receipt of written notification. Upon confirmation:
• up to 61 days prior to arrival, 100% of monies received is refunded;
• 60-45 days prior to arrival, 20% of the total cost is retained;
• 44-30 days prior to arrival, 50% of the total cost is retained;
• 29 days-to arrival date, 100% of the total cost is retained;
Monies refunded are minus applicable bank charges. No refunds are given for ‘no show’, flight cancellation or early departure from the lodge. In the event of force majeure, we retain the right to amend our booking & payment terms and standard cancellation policy at any time and without notice. Our current Booking Procedures, Terms & Conditions which prevail can be accessed on our website or a copy of which can be provided by our Reservations Team by emailing reservationsteam@saruni.com.

Non-Standard Cancellation Policy

Where a non-standard and more stringent cancellation policy is applied by 3rd party properties & services, you will be advised of this before booking
confirmation.

Reserve Entry & Conservation Fees

Reserve entry and conservation fees are payable at the time of reservation and are subject to change upon short notice. Any changes will be passed on in full even for pre-paid clients.

Check-in & Check-out

Generally, check-in time is 12:00 AM and we ask that guests check-out by 10:00 AM so we have time to prepare rooms for incoming guests. However, please
note, these times may differ from lodge to lodge and you should be advised at the time of booking.

Child Policy

Our lodges are child-friendly and we are delighted to host families based on the below scenarios:
1). 1 or 2 children 5-16 years sharing a family villa with 1-2 adults, family unit rate to apply; per child sharing rate for any additional child;
2). 1 or 2 children 5-16 years sharing a room with 1-2 adults will each be charged at 50% of adult pppn rate;
3). 1-3 children in own room (not a family suite) will each be charged at 75% of the adult pppn sharing rate

All children are the responsibility of their parents or guardians. Child-carers or ayahs can be organised upon request for US$10 per hour payable direct. (Ayah accommodation is available at the rate of US$80 per day in a guide room – subject to availability.

Passports & Visas

The onus is on the client to ensure that all passports and visas are valid for the countries listed. Old Boma Ltd. or its associated or contracted companies as indicated on the invoice cannot be held liable for any visas not held by the clients.

Private Vehicle & Guide

Private vehicle with guide for exclusive use is available at US$350 per day.

Tipping Culture

Gratuities are welcomed with enthusiasm and gratitude; please speak to the lodge manager/s for advice and procedures

Travel & Medical Insurance

All guests travelling to Saruni must have comprehensive travel insurance and medical insurance, in addition to emergency evacuation coverage. Travel and medical insurance are the responsibility of the guests. Saruni/Old Boma Ltd., or its associated or contracted companies, purchase on the guests’ behalf and at an extra cost the temporary membership of a suitable emergency medical evacuation company. Contact our Reservations team for further information.

Industry Fam trips

For more information on organizing familiarisation trips to Saruni for media, press and travel industry professionals, please contact sales@saruni.com.

Flights & transfers

For internal flights within Kenya guests are advised to pack in soft bags with a maximum of 15kg per person Transfers to additional destinations can be arranged and vary in price and duration depending on the length of the journey and the condition of the access roads.

Access and changes to schedules

Old Boma Ltd. or its associated or contracted companies cannot be held responsible for occurrences of any difficulty in, delay or the impossibility of access to the properties relating to road, airstrip, weather or any other conditions beyond the control of the lodge. Although every effort is made to adhere to schedules, the company reserves the right, and infact is obliged, to occasionally change routes and lodges on safaris as dictated by changing conditions even when they are beyond the company’s control, such as seasonal rainfall on bush tracks. The company subcontracts the flying services to independent and reliable airlines and cannot be held liable for any delays due to airlines not running to schedule. Any changes made to the original booking are subject to the conditions and rates, even if caused by the aforesaid conditions.

Liability disclaimer

Old Boma Ltd. its associated or contracted companies and its owners, directors, management and employees shall not assume liability for any illness, injury or death to persons visiting the property nor for any other incident of any nature involving any client(s) while they are on the property, participating in the Rhino Tracking experience, nor while travelling to or from the property. Old Boma Ltd. cannot be held responsible for loss or damage to personal property, however it may be caused.

Disputes

All concerns must be brought to the attention of Old Boma Ltd. or its associated or contracted companies prior to the client’s departure in order to finalise the issues on the ground at the time. Should this not be possible then they are to be followed up in writing no later than 14 days after departure where the Kenyan legal system will be adhered to exclusively.

Booking confirmation

By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto.Asilia Africa only accepts booking requests through in writing/per email. Booking requests through telephone, skype or other form of communication are not accepted. A booking is made onceSaruni Lodges has sent a written/email confirmation of the booking to you (“Booking”). Saruni Lodges reserves the right to refuse bookings at its sole discretion and all Bookings are subject to full compliance with these terms.

Provisional bookings

If Saruni Lodges has not received confirmation of the Booking from you per email prior to the expiry date
(“Confirmation”), the booking will be released automatically without notification:
*if booked 2 or more months before the date of arrival: provisional Bookings expire 10 days after the Booking was created
*if booked less than 2 months before the date of arrival: provisional Booking expires 5 days after the Booking was created
Bookings can be put on a waitlist. Provisional Bookings may only be extended subject to there being no waitlisted bookings, such extension is deemed to be a new Booking.

Deposit and Payment

A non-refundable deposit of 20% of the invoice amount must be received by Saruni Lodges within 30 days of the Booking and the remainder must be in one of Saruni bank accounts at least 60 days prior to the date of arrival (in accordance with the payment terms below).
If a Booking is made within 60 days of the date of arrival, the full invoice amount has to be paid within 5 days of the date of the Booking.
Notwithstanding the below cancellation policy and any other rights it may have, Saruni Lodges may release all your Bookings in the event of non-compliance hereof and may charge a penalty interest of 7.5% per annum on any overdue amounts (without becoming liable for damages). Any applicable bank charges are for your expense and Saruni Lodges is entitled to setoff due amounts with any amounts received from, or held on behalf of, you on whatever grounds.

Cancellation policy

Cancellations or amendments of Bookings must be received by Saruni Lodges in writing/by email to be effective.
In the event of cancellation or amendment of a Booking after Confirmation by you the following policy will apply:
From Confirmation up to 61 days prior to arrival – the 20% deposit is retained as a booking fee and will not be refunded.
60 to 31 days prior to arrival – 50% of the invoice amount will be due and payable
30 days or less prior to arrival – 100% of the invoice amount will be due and payable
In the event that a 3rd party supplier imposes a higher cancellation penalty amount, this amount will be added to the total payable penalty amount at any stage of cancellation
No refunds will be made in case of late arrival or no show
No amount over and above the deposit amount will be due and payable if, upon reasonable proof, the customer is unable to honour his/her booking due to death or hospitalisation of the person for whom, or for whose benefit the Booking was made.

Currency

All prices and rates are quoted and invoiced in US$ and all payments must be made in US$. Payment in other currencies will only be accepted by pre-arrangement.

Changes in rates

Under normal circumstances Saruni wishes to respect agreed rates, but reserves the right to change the rates and terms at any time due to circumstances out of its control (such as, but not limited to, fuel prices, exchange rates, camping/concession fees, service levies or tax increases). In case of material changes caused by government bodies and/or other similar bodies that cannot be influenced by Asilia Africa that would lead to severe losses endangering economically sustainable operations it reserves the right to also change the rates on confirmed and paid Bookings. Any 3rd party rate increases after Confirmation – such as, but not limited to, changes in prices of flights booked – will be fully payable by you.

Mara Bush Houses

Due to the exclusivity of Mara Bush Houses, the following policy is applicable during both low and high season
• If guests are leaving on the 2pm or 4pm flight, there is an additional fee which consists of park fees, an additional lunch (if applicable), and hire of a private vehicle.
• If guests are leaving on the 2pm or 4pm flight and would like to continue to use the house until time of departure, there is an additional fee which consists of 75% of the applicable rate per night rate, and park fees.

Itinerary changes

Saruni will do its utmost to assist in minimizing the disruption of itineraries booked through Saruni Lodges in case of cancellations, changes or delays due to any of its 3rd party service providers, however any costs incurred in relation thereto will be borne directly by you or your client.

Family Travel

High and Peak season: Families (less than 5 pax) with children aged 5-12 years old must pre book the private vehicle as per availability in res request and this is chargeable at normal rates. If the private vehicle is not available we may not be able to accommodate the booking.
• Low and Green season: Families (less than 5 pax) with children aged 5-12 years will receive a FOC private vehicle but this is subject to availability and individual camps will be contacted by the sales team to ask if this booking can be accommodated.
• Year round: Families with children aged 5-12 years old will receive a private vehicle FOC for every 5 pax in the family. This vehicle must be pre booked and is subject to availability.

General

Failure of Saruni to enforce any provision of these booking conditions shall not constitute a waiver of such provision or affect Asilia Africa’s right to enforce that or any other provision in the future. If any provision of these booking conditions is rendered void, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.